Secret service (E-BOOK) (Record no. 192250)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01415 a2200217 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | Nust |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20170207154033.0 |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2002014953 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0814471714 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | Nust |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | DiJulius, John R., |
| 245 10 - TITLE STATEMENT | |
| Title | Secret service (E-BOOK) |
| Remainder of title | hidden systems that deliver unforgettable customer service / |
| Statement of responsibility, etc. | John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | AMACOM, |
| Date of publication, distribution, etc. | c2003. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xix, 172 p. : |
| Other physical details | ill. ; |
| Dimensions | 23 cm. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Chapter 1 Secret Service Systems: Creating Behind-the-Scenes Systems (Page-1) Chapter 2 Secret Service at Work: Implementing Secret Service Systems (Page-31) Chapter 3 Your Front Line Is Your Bottom Line: The Value of Your Front Line People (Page-53) Chapter 4 What Are We Really Selling? Making It an Experience (Page-65) Chapter 5 Drilling for Oil in Your Own Backyard: Marketing to Go Deeper with Existing Customers(Page- 85) Chapter 6 Creating Passionate Team Members: Developing a Strong Corporate Culture (Page-111) Chapter 7 An Opportunity to Be a Hero: Turning Customer Complaints into Positive Experiences (Page-135) Chapter 8 Enhancing the Quality of Lives Around Us: Giving Back (Page-147) Chapter 9 E-nough: Getting Back to Face-to-Face Relationships(Page-155) |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer loyalty. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 651 ## - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME | |
| Geographic name | E-BOOK |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Permanent Location | Current Location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Military College of Signals (MCS) | Military College of Signals (MCS) | 12/12/2016 | 658.812 JON | MCSEB-1346 | 12/08/2016 | 12/12/2016 | Book |