Customer relations & rapport : (Record no. 345012)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01478 a2200205 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0538725273 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780538725279 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| -- | 2517 |
| -- | 2517 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Forde, John. |
| 245 10 - TITLE STATEMENT | |
| Title | Customer relations & rapport : |
| Remainder of title | professional development series / |
| Statement of responsibility, etc. | John Forde. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | [S.l.] : |
| Name of publisher, distributor, etc. | South-Western Educational Pub, |
| Date of publication, distribution, etc. | 2001. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 144 p. ; |
| Dimensions | 23 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Paperback. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Now, more than ever, it pays to listen to your customers. In today's consumer environment, customers hold the key to your most valuable resources. They provide feedback, knowledge, and commerce, all which contribute to the success of your business. Customer Relations & Rapport will teach you and your employees how to build, maintain, and nurture your customer relationships, as well as how to handle dissatisfied customers. The insights to a rewarding business are within your customers, learn how to tap into those resources and succeed in the consumer world.Customer Relations & Rapport is one title in the Professional Development Series by South-Western. This series is the perfect resource for learning the non-technical strategies and tactics needed to compete in today's business world. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Amazon.com |
| Uniform Resource Identifier | <a href="http://www.amazon.com/exec/obidos/ASIN/0538725273/chopaconline-20">http://www.amazon.com/exec/obidos/ASIN/0538725273/chopaconline-20</a> |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Amazon customer reviews |
| Uniform Resource Identifier | <a href="http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0538725273">http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0538725273</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Institution code [OBSOLETE] | NBS |
| Koha item type | Book |
| Call number prefix | 658.02 FOR |
| Withdrawn status | Lost status | Damaged status | Not for loan | Permanent Location | Current Location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Central Library (CL) | Central Library (CL) | 08/28/2013 | 658.02 FOR | NBS5381 | 08/28/2013 | 08/28/2013 | Book |