The art of software support / (Record no. 346419)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00875 a2200229 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0135694507 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780135694503 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 005.30688 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| -- | 3959 |
| -- | 3959 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Tourniaire, Francoise. |
| 245 14 - TITLE STATEMENT | |
| Title | The art of software support / |
| Statement of responsibility, etc. | Francoise Tourniaire. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Facsimile ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | [S.l.] : |
| Name of publisher, distributor, etc. | Prentice Hall, |
| Date of publication, distribution, etc. | 1996. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 352 p. ; |
| Dimensions | 24 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Facsimile. |
| 500 ## - GENERAL NOTE | |
| General note | Paperback. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Discusses the design and operation of support centers and help desks. Provides time-and-moneysavings tools you can use right now. DLC: Software support. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Farrell, Richard. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Amazon.com |
| Uniform Resource Identifier | <a href="http://www.amazon.com/exec/obidos/ASIN/0135694507/chopaconline-20">http://www.amazon.com/exec/obidos/ASIN/0135694507/chopaconline-20</a> |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Amazon customer reviews |
| Uniform Resource Identifier | <a href="http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0135694507">http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0135694507</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Institution code [OBSOLETE] | NBS |
| Koha item type | Book |
| Call number prefix | 005.30688 TOU |
| Withdrawn status | Lost status | Damaged status | Not for loan | Permanent Location | Current Location | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Central Library (CL) | Central Library (CL) | First Floor - Software Engineering/ Programming Language | 08/28/2013 | 1 | 005.30688 TOU | NBS4042 | 11/22/2017 | 07/19/2017 | 08/28/2013 | Book |