Love thy customer : (Record no. 347997)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01766 a2200193 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0071448020 (hardcover) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780071448024 (hardcover) |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| -- | 5593 |
| -- | 5593 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Brinkman, Dr. Rick. |
| 245 10 - TITLE STATEMENT | |
| Title | Love thy customer : |
| Remainder of title | creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customer / |
| Statement of responsibility, etc. | Dr. Rick Brinkman, Dr. Rick Kirschner. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | [S.l.] : |
| Name of publisher, distributor, etc. | McGraw-Hill, |
| Date of publication, distribution, etc. | 2005. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 272 p. ; |
| Dimensions | 24 cm. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | The bestselling authors of Dealing with People You Can't Stand deliver proven tactics for exceptional customer service In today's consumer-driven market, the first commandment is love thy customer. As highly sought-after corporate trainers and speakers, Rick Brinkman and Rick Kirschner use their trademark no-nonsense style and innovative communication techniques to win over even the most difficult customers, keeping them satisfied and loyal. Their unique, user-friendly approach to customer service focuses on the personal interactions between businesses and customers that can make or break the deal. Love Thy Customer provides people-oriented advice for short-term success and long-term growth, including: Skills and strategies to win customers over Tactics to prevent customer dissatisfaction Maneuvers to resolve a full range of problems Ways to maintain customer focus Methods for business owners to cultivate a strong service ethic Customer satisfaction is more important than ever, and Love Thy Customer delivers the strategies that build a strong and loyal consumer base. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Kirschner, Dr. Rick. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Amazon.com |
| Uniform Resource Identifier | <a href="http://www.amazon.com/exec/obidos/ASIN/0071448020/chopaconline-20">http://www.amazon.com/exec/obidos/ASIN/0071448020/chopaconline-20</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Institution code [OBSOLETE] | NBS |
| Koha item type | Book |
| Call number prefix | 658.821 BRI |
| Withdrawn status | Lost status | Damaged status | Not for loan | Permanent Location | Current Location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Central Library (CL) | Central Library (CL) | 08/28/2013 | 658.821 BRI | NBS7221 | 07/07/2014 | 08/28/2013 | Book |