Delivering knock your socks off service (E-Book) [Elektronisk resurs] Ron Zemke.
Series: Performance research associatesPublisher: New York : London : AMACOM ; McGraw-Hill, 2003Edition: 3rd edDescription: 178 pSubject(s): Customer services | Marketing | (E-Book)Genre/Form: Electronic books.DDC classification: 658.812 Online resources: Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online | Click here to access online
Contents:
Part One: The Fundamental Principles of Knock Your Socks Off Service (Page-1) Part Two: The How To's of Knock Your Socks Off Service (Page-47) Part Three: The Problem-Solving Side of Knock Your Socks Off Service (Page-115) Part Four: Knock Your Socks Off Service Fitness Taking Care of You (Page-159)
| Item type | Current location | Home library | Collection | Call number | URL | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|---|
Book
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Military College of Signals (MCS) | Military College of Signals (MCS) | NFIC | 658.812 (Browse shelf) | Link to resource | Available | MCSEB-1415 | ||
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Book
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Military College of Signals (MCS) | Military College of Signals (MCS) | NFIC | 658.812 (Browse shelf) | Link to resource | Available | MCSEB-1432 |
Total holds: 0
Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998.
Part One: The Fundamental Principles of Knock Your Socks Off Service (Page-1) Part Two: The How To's of Knock Your Socks Off Service (Page-47) Part Three: The Problem-Solving Side of Knock Your Socks Off Service (Page-115) Part Four: Knock Your Socks Off Service Fitness Taking Care of You (Page-159)
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