Encouraging the heart : a leader's guide to rewarding and recognizing others / James M. Kouzes, Barry Z. Posner.
Material type:
TextSeries: The Jossey-Bass business & management seriesPublisher: San Francisco : Jossey-Bass, c2003Edition: 1st edDescription: xx, 203 p. ; 21 cmISBN: 0787964638 (alk. paper)Subject(s): Leadership | Executive ability | Interpersonal relations | Incentives in industry | Performance awards | Employee motivationDDC classification: 658.4/092 LOC classification: HD57.7 | .K679 2003Online resources: Contributor biographical information | Publisher description | Item type | Current location | Home library | Shelving location | Call number | Status | Date due | Barcode | Item holds |
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Book
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School of Mechanical & Manufacturing Engineering (SMME) | School of Mechanical & Manufacturing Engineering (SMME) | Book Bank | 658.4092 (Browse shelf) | Available | SMME-BB05 |
Includes bibliographical references (p. 177-186) and index.
The heart of leadership -- The seven essentials of encouraging -- The encouragement index -- The first essential : set clear standards -- The second essential : expect the best -- The third essential : pay attention -- The fourth essential : personalize recognition -- The fifth essential : tell the story -- The sixth essential : celebrate together -- The seventh essential : set the example -- Finding your voice.
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