Total quality management in action / Howard S. Gitlow.
Publisher: [S.l.] : Prentice Hall, 1994Description: 266 p. ; 24 cmISBN: 0131386034; 9780131386037DDC classification: 658.562 Online resources: Amazon.com | Amazon customer reviews Summary: This volume provides an exceptionally straightforward and practical approach to the most commonly-asked questions in relation to quality management: How do we start? How do we do it? The authors provide insight and offer prescriptions for starting and pursuing a quality management effort, using a structured, systematic approach. The book features three in-depth, real-world case studies of various types of quality management in action.| Item type | Current location | Home library | Call number | Status | Notes | Date due | Barcode | Item holds |
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Central Library (CL) | Central Library (CL) | 658.562 GIT (Browse shelf) | Write Off | No:67/2004/NIMS, Dated:23 August 2004 | NBS3149 |
Hardcover.
This volume provides an exceptionally straightforward and practical approach to the most commonly-asked questions in relation to quality management: How do we start? How do we do it? The authors provide insight and offer prescriptions for starting and pursuing a quality management effort, using a structured, systematic approach. The book features three in-depth, real-world case studies of various types of quality management in action.
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