High performance benchmarking : 20 steps to success / H. Harrington.
Publisher: [S.l.] : McGraw-Hill, 1995Edition: 1st edDescription: 173 p. ; 22 cmISBN: 007026774X; 9780070267749DDC classification: 658.562 Online resources: Amazon.com | Amazon customer reviews Summary: In this highly readable guide, the quality world's leading guru, H. James Harrington, brings together all the popular benchmarking applications, from competitive product testing, reverse engineering, and competitive analysis to competitive shopping and process benchmarking. For the first time, business professionals have one source that explains how to manage all aspects of benchmarking to maximize organizational performance. Concise and accessible, High Performance Benchmarking is ideal for anyone who wants a quick introduction to a time-tested strategy--one that has resulted in performance improvements as high as 2,000 percent in only eight months.| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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Central Library (CL) | Central Library (CL) | 658.562 HAR (Browse shelf) | Available | NBS2179 |
Paperback.
In this highly readable guide, the quality world's leading guru, H. James Harrington, brings together all the popular benchmarking applications, from competitive product testing, reverse engineering, and competitive analysis to competitive shopping and process benchmarking. For the first time, business professionals have one source that explains how to manage all aspects of benchmarking to maximize organizational performance. Concise and accessible, High Performance Benchmarking is ideal for anyone who wants a quick introduction to a time-tested strategy--one that has resulted in performance improvements as high as 2,000 percent in only eight months.
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