Total quality management : a cross functional perspective / Ashok Rao.
Publisher: [S.l.] : Wiley, 1996Edition: 1st edDescription: 656 p. ; 25 cmISBN: 0471108049; 9780471108047DDC classification: 658.562 Online resources: Amazon.com | Amazon customer reviews Summary: The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Book
|
Central Library (CL) | Central Library (CL) | 658.562 TOT (Browse shelf) | Available | NBS319 | ||
|
Book
|
Central Library (CL) | Central Library (CL) | 658.562 TOT (Browse shelf) | Available | NBS1859 |
Total holds: 0
Paperback.
The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.
There are no comments on this title.