Continual improvement in government tools and methods / Jerry W. Koehler.
Publisher: [S.l.] : CRC Press, 1996Edition: 1st edDescription: 160 p. ; 26 cmISBN: 1574440179; 9781574440171DDC classification: 352.357 Online resources: Amazon.com | Amazon customer reviews Summary: Key to the success of quality implementation is the understandingteam members have of the process and the tools to be used. Continual Improvement in Government: Tools and Methods was designed to provide users with a complete description and practical examples of these tools and viable techniques that will benefit teams. This book examines the four most popular tools: flowcharting; cause and effect diagrams; Pareto charts; and histograms-and shows how to apply them in the public service sector.To improve processes requires effective decision-making and effective decision-making begins with accurate data. Koehler and Pankowski dispel the myths and fears of data collection and analysis. In a step-by-step approach, they lead you through the very heart of Quality Management...DATA. Continual Improvement in Government: Tools and Methods provides an understandable format that explains the importance of data, the differences in the quality of data, why it is collected, and how it is used.| Item type | Current location | Home library | Call number | Status | Notes | Date due | Barcode | Item holds |
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Central Library (CL) | Central Library (CL) | 352.357 KOE (Browse shelf) | Write Off | No:67/2004/NIMS, Dated:23 August 2004 | NBS2768 | ||
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Central Library (CL) | Central Library (CL) | 352.357 KOE (Browse shelf) | Available | NBS2767 |
Paperback.
Key to the success of quality implementation is the understandingteam members have of the process and the tools to be used. Continual Improvement in Government: Tools and Methods was designed to provide users with a complete description and practical examples of these tools and viable techniques that will benefit teams. This book examines the four most popular tools: flowcharting; cause and effect diagrams; Pareto charts; and histograms-and shows how to apply them in the public service sector.To improve processes requires effective decision-making and effective decision-making begins with accurate data. Koehler and Pankowski dispel the myths and fears of data collection and analysis. In a step-by-step approach, they lead you through the very heart of Quality Management...DATA. Continual Improvement in Government: Tools and Methods provides an understandable format that explains the importance of data, the differences in the quality of data, why it is collected, and how it is used.
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