NUST Institutions Library Catalogue

Hardcover.

Total quality management is not just about product quality, it embraces every activity carried out by every employee. The act of producing defective output is immensely wasteful in terms of time and money. Many companies waste 25% of total operating costs by not doing the right things right first time, every time. By implementing preventive measures, companies are able to eliminate this waste. Total quality management improves the link between the producer and the customer. Developing this link strengthens the foundations of a business. Ignoring the importance of this link may lead to extinction. This book aims to provide a clear, down to earth approach for implementing TQM and spearheading the drive for continuous quality improvement. Illustrated by case histories, it provides a methodology for making TQM work, enabling managers to: fully understand their customers' requirements, understand the role of every operation in terms of satisfying the customer's requirements, minimise quality costs by preventing errors and waste, focus on doing the right things, right first time, identify and eliminate problems, understand how an effective Quality Management System can work to improve business performance, and implement a programme of continuous quality improvement.