The knowledge-based organization : four steps to increasing sales, profits, and market share / James A. Alexander.
Publisher: [S.l.] : McGraw-Hill, 1994Edition: 1st edDescription: 140 p. ; 24 cmISBN: 0786303530; 9780786303533DDC classification: 658.812 Online resources: Amazon.com | Amazon customer reviews Summary: The Knowledge-Based Organization offers a blueprint for integrating sales and service capabilities to create a professional services organization. Any executive charged with the responsibility of generating new, higher-margin revenue will find key strategies for building products that improve profitability. This results-focused book gives readers the basics to begin: creating the professional services organization to compete in the next century; transitioning from existing sales and service model; handling common problems and apply real-world examples.| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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Central Library (CL) | Central Library (CL) | 658.812 BLY (Browse shelf) | Available | NBSABCetc |
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| 658.812 KEEPING CLIENTS SATISFIED | 658.812 ALE The knowledge-based organization : | 658.812 BER The eternal E-customer : | 658.812 BLY The knowledge-based organization : | 658.812 BUR The handbook of key customer relationship management | 658.812 BUR The handbook of key customer relationship management | 658.812 COS Customer service over the phone / |
Hardcover.
The Knowledge-Based Organization offers a blueprint for integrating sales and service capabilities to create a professional services organization. Any executive charged with the responsibility of generating new, higher-margin revenue will find key strategies for building products that improve profitability. This results-focused book gives readers the basics to begin: creating the professional services organization to compete in the next century; transitioning from existing sales and service model; handling common problems and apply real-world examples.
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