Introduction to the hospitality industry / Thomas F. Powers.

By: Powers, Thomas FSeries: Wiley service management series: Publisher: [S.l.] : John Wiley & Sons Inc, 1995Edition: 3rd edDescription: 496 p. ; 23 cmISBN: 0471310360; 9780471310365DDC classification: 647.94068 Online resources: Amazon.com | Amazon customer reviews Summary: Considered a giant in hospitality education, Powers has updated his classic textbook to reflect the latest trends in this rapidly changing industry. He stresses problem-solving tools rather than answers and industry-wide trends rather than facts and figures. Personal service, globalization, new forms of food service competition, environmental concerns, the growing role of contract companies in institutions, lodging, travel and tourism are among the topics discussed.
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Considered a giant in hospitality education, Powers has updated his classic textbook to reflect the latest trends in this rapidly changing industry. He stresses problem-solving tools rather than answers and industry-wide trends rather than facts and figures. Personal service, globalization, new forms of food service competition, environmental concerns, the growing role of contract companies in institutions, lodging, travel and tourism are among the topics discussed.

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