Resolving conflicts at work : a complete guide for everyone on the job / Kenneth Cloke.

By: Cloke, KennethContributor(s): Goldsmith, JoanPublisher: [S.l.] : Jossey-Bass, 2001Description: 256 p. ; 23 cmISBN: 0787954810; 9780787954819DDC classification: 658 Online resources: Amazon.com | Amazon customer reviews Summary: Create a new sense of yourself in your organization, a new direction in your life, and a new understanding of your adversaries with this highly practical guide for resolving conflicts, miscommunications, and misunderstandings at work. Two veteran professionals show you how conflicts-and the process of resolving them-can offer extraordinary opportunities for personal growth, deeper and more satisfying relationships, and enhanced morale.
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Create a new sense of yourself in your organization, a new direction in your life, and a new understanding of your adversaries with this highly practical guide for resolving conflicts, miscommunications, and misunderstandings at work. Two veteran professionals show you how conflicts-and the process of resolving them-can offer extraordinary opportunities for personal growth, deeper and more satisfying relationships, and enhanced morale.

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