Business process outsourcing : the competitive advantage / Rick L. Click.
Publisher: [S.l.] : Wiley, 2004Edition: 1st edDescription: 241 p. ; 24 cmISBN: 0471655775; 9780471655770DDC classification: 658.4058 Online resources: Amazon.com | Amazon customer reviews Summary: Business Process Outsourcing is for business leaders who understand the reality of globalization--and understand the consequences of falling behind in a highly competitive marketplace. Business process outsourcing (BPO) offers businesses the opportunity to cut costs for themselves and their customers, as well as establish a meaningful competitive advantage. This book takes a comprehensive look at BPO, revealing how today’s best companies are making it a core business principle. Inside, you’ll find expert guidance on every aspect of BPO: Identifying and selecting outsourcing opportunities Managing the costs of BPO Choosing vendors Handling BPO contracts Managing the transition to BPO Managing the buyer-vendor relationship Infrastructure needs and considerations Risks and mitigation strategi| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Book
|
Central Library (CL) | Central Library (CL) | 658.4058 CLI (Browse shelf) | Available | NBSD-771 |
Hardcover.
Business Process Outsourcing is for business leaders who understand the reality of globalization--and understand the consequences of falling behind in a highly competitive marketplace. Business process outsourcing (BPO) offers businesses the opportunity to cut costs for themselves and their customers, as well as establish a meaningful competitive advantage. This book takes a comprehensive look at BPO, revealing how today’s best companies are making it a core business principle. Inside, you’ll find expert guidance on every aspect of BPO: Identifying and selecting outsourcing opportunities Managing the costs of BPO Choosing vendors Handling BPO contracts Managing the transition to BPO Managing the buyer-vendor relationship Infrastructure needs and considerations Risks and mitigation strategi
There are no comments on this title.