Managing quality : a practical guide to customer satisfaction / D. B. N. Murthy.
Publisher: [S.l.] : Sage Pubns Pvt Ltd, 2004Description: 226 pISBN: 0761993061 (paperback); 9780761993063 (paperback)DDC classification: 658.4013 Online resources: Amazon.com Summary: This book is a practical guide for the implementation of holistic quality management practices aimed at achieving customer satisfaction. Divided into fourteen chapters, the book provides a judicious blend of select techniques and philosophy for quality management. The significant features of the book include: A step-by-step, `hands-on' approach; inclusion of brief cases studies and examples; emphasis on doing simple things rights the first time and every time; jargon-free and easy-to-understand style, assuming little knowledge of statistics or background in quality.| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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Central Library (CL) | Central Library (CL) | 658.4013 MUR (Browse shelf) | Available | NBS2958 | ||
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Book
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Central Library (CL) | Central Library (CL) | 658.4013 MUR (Browse shelf) | Available | NBS2959 |
Total holds: 0
This book is a practical guide for the implementation of holistic quality management practices aimed at achieving customer satisfaction. Divided into fourteen chapters, the book provides a judicious blend of select techniques and philosophy for quality management. The significant features of the book include: A step-by-step, `hands-on' approach; inclusion of brief cases studies and examples; emphasis on doing simple things rights the first time and every time; jargon-free and easy-to-understand style, assuming little knowledge of statistics or background in quality.
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