Managing with total quality management : theory and practice / Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington.
Series: Management, work and organisations: Publisher: [S.l.] : Palgrave Macmillan, 1998Description: 224 p. ; 24 cmISBN: 0333620070 (paperback); 9780333620076 (paperback)Online resources: Amazon.com Summary: The authors relate Total Quality Management (TQM) to the broader organization and environment in the context in which TQM is located, bringing in consideration of organizational culture and structure, of employee relations and the balance of power between management and employees. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of "who gains what" from TQM.| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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Central Library (CL) | Central Library (CL) | 658.4013 JIL (Browse shelf) | Available | NBS1564 | ||
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Central Library (CL) | Central Library (CL) | 658.4013 JIL (Browse shelf) | Available | NBS455 |
Total holds: 0
The authors relate Total Quality Management (TQM) to the broader organization and environment in the context in which TQM is located, bringing in consideration of organizational culture and structure, of employee relations and the balance of power between management and employees. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of "who gains what" from TQM.
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