Quality pays : reaching world-class ranking by nurturing a high-performance culture and meeting customer needs / Gunter Rommell, Felix Bruck, Raimund Diederichs, Rolf-Dieter Kempis, Hans-Werner Kaas, Gunter Fuhry, Volker Kurfess.
Publisher: [S.l.] : Palgrave Macmillan, 1996Description: 264 p. ; 24 cmISBN: 0333684842 (hardcover); 9780333684849 (hardcover)Online resources: Amazon.com Summary: This book is based upon a major international research study, Excellence in Quality Management undertaken by McKinsey and Company in Europe, the US and Japan and the technical university of Darmstadt, Germany. The study is concerned with the level of quality demanded by the automotive industry from its suppliers. It shows that quality, reliability and competitiveness are essential and that the quality companies are the ones that are successful, profitable and on the road to growth.| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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Central Library (CL) | Central Library (CL) | 658.4012 QUA (Browse shelf) | Available | NBS3145 |
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This book is based upon a major international research study, Excellence in Quality Management undertaken by McKinsey and Company in Europe, the US and Japan and the technical university of Darmstadt, Germany. The study is concerned with the level of quality demanded by the automotive industry from its suppliers. It shows that quality, reliability and competitiveness are essential and that the quality companies are the ones that are successful, profitable and on the road to growth.
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