The customer-driven company : moving from talk to action / R. C. Whiteley.
Publisher: [S.l.] : Basic Books, 1993Description: 320 p. ; 24 cmISBN: 0201608138 (paperback); 9780201608137 (paperback)DDC classification: 650 Online resources: Amazon.com Summary: An instant business classic and bestseller--the bible of customer service is now available in paperback! This acclaimed book distills The Forum Corporation's 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical information ever available on customer service.| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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Central Library (CL) | Central Library (CL) | 658.812 WHI (Browse shelf) | Available | NBS3880 |
Total holds: 0
An instant business classic and bestseller--the bible of customer service is now available in paperback! This acclaimed book distills The Forum Corporation's 20 years of experience helping such companies as Xerox, Westinghouse, American Express, and Fidelity Investments, and provides the most thoroughly researched and practical information ever available on customer service.
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