Stop complainers and energy drainers : how to negotiate work drama to get more done / Linda Byars Swindling.
Material type:
TextPublisher: Hoboken, N.J. : Wiley, c2013Description: xiii, 210 p. : ill. ; 22 cmISBN: 9781118492963 (pbk.)Subject(s): Problem employees | Corporate culture | Business communication | Personnel management | BUSINESS & ECONOMICS / Business Communication / GeneralAdditional physical formats: Online version:: Stop complainers and energy drainersDDC classification: 658.3045 LOC classification: HF5549.5.E42 | S95 2013Other classification: BUS007000 Online resources: Cover image Dissertation note: 0 Summary: "Turn constant complainers into productive contributorsConstant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately. Shows how to identify complainers and time drainers Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence"--
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US-Pakistan Center for Advanced Studies in Energy (USPCAS-E) | US-Pakistan Center for Advanced Studies in Energy (USPCAS-E) | NFIC | 658.3045 SWI-S 2013 (Browse shelf) | Available | CAS-E0000755 |
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Includes bibliographical references (p. 201-203).
"Turn constant complainers into productive contributorsConstant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately. Shows how to identify complainers and time drainers Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence"--
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