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Total quality management / Dr. Nawar Khan.

Material type: Text

TextPublisher: Islamabad : National University of Sciences and Technology, 2000Description: xi, 304 p. : ill. ; 24 cmISBN: 9789698535056 (Hbk)Subject(s): Total quality managementDDC classification: 658.4013 LOC classification: HD62.15 | .T6792 2003

Contents:

Principles and Practices -- Introduction -- Leadership -- Customer Satisfaction -- Employee Involvement -- Continuous Process Improvement -- Supplier Partnership -- Performance Measures -- Tools and Techniques -- Benchmarking -- Information Technology -- Quality Management Systems -- Environmental Management System -- Quality Function Deployment -- Quality by Design -- Failure Mode and Effect Analysis -- Products Liability -- Total Productive Maintenance -- Management Tools -- Statistical Process Control -- Experimental Design -- Taguchi's Quality Engineering.

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Item type	Current location	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode	Item holds
Book	Central Library (CL)	Central Library (CL)	NFIC	Book Cart	658.4013 KHA (Browse shelf)	1	Available		CL2065

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Includes bibliographical references (p. 631-633) and index.

Pt. 1. Principles and Practices -- 1. Introduction -- 2. Leadership -- 3. Customer Satisfaction -- 4. Employee Involvement -- 5. Continuous Process Improvement -- 6. Supplier Partnership -- 7. Performance Measures -- Pt. 2. Tools and Techniques -- 8. Benchmarking -- 9. Information Technology -- 10. Quality Management Systems -- 11. Environmental Management System -- 12. Quality Function Deployment -- 13. Quality by Design -- 14. Failure Mode and Effect Analysis -- 15. Products Liability -- 16. Total Productive Maintenance -- 17. Management Tools -- 18. Statistical Process Control -- 19. Experimental Design -- 20. Taguchi's Quality Engineering.

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