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Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich.

By: Ehrlich, Betsi HarrisMaterial type: Text

TextPublisher: Boca Raton : St. Lucie Press, c2002Description: 271 p. : ill. ; 24 cmISBN: 1574443259Subject(s): Service industries -- Management | Total quality management | Six Sigma (Quality control standard) -- IME, MISGenre/Form: Lean manufacturing.DDC classification: 658.4013 EHR LOC classification: HD9980.5 | .E35 2002Online resources: Publisher description

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Item type	Current location	Home library	Call number	Status	Date due	Barcode	Item holds
Book	Pakistan Navy Engineering College (PNEC)	Pakistan Navy Engineering College (PNEC)	658.4013 EHR (Browse shelf)	Available		PNECLIB-027467

Total holds: 0

Includes Index http://www.amazon.com/Transactional-Sigma-Lean-Servicing-Manufacturing/dp/1574443259/ref=sr_1_1?s=books&ie=UTF8&qid=1410149328&sr=1-1&keywords=1574443259

Includes bibliographical references and index.

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