TY - BOOK AU - Gerson,Sharon J. AU - Gerson,Steven M. TI - Technical communication : process and product : process and product SN - 9780131377349 (pbk.) AV - PE1475 .G47 2012 U1 - 808.0666 PY - 2012/// CY - Boston, MA PB - Prentice Hall KW - English language KW - Technical English KW - Rhetoric KW - Technical writing N1 - Includes bibliographical references (p. 651-657) and index ER -