TY  - BOOK
AU  - Owais Rashid
TI  - Intelligent decision making and planning for call center
U1  - MSIT-12 RAS 
PY  - 2015///
CY  - Islamabad
PB  - NUST-SEECS
N1  - Dr. Ali Mustafa Qamar, Dr. Sharifullah Khan, Dr. M. Muneeb ullah, Dr. Omar Arif
UR  -  http://10.250.8.41:8080/xmlui/handle/123456789/10079
ER  -