Managing public disputes /
Susan L. Carpenter, W. J. D. Kennedy.
- 1st ed.
- [S.l.] : Jossey-Bass, 1988.
- 314 p. ; 24 cm.
- Jossey-bass management series. .
- Jossey-bass management series. .
Draws on the authors' extensive experience in mediating public disputes involving such issues as mining regulation, waste disposal, and airport expansion to provide managers in business and government with step-by-step guidelines for designing workable conflict management strategies and successfully carrying them through to resolution.