Khan, Nawar.

Total quality management : concepts, tools, systems and awards / Nawar Khan. - 1st ed. - Rawalpindi : Nust Publishing, 2008. - 304 p. : ill. ; 26 cm.

The TQM Philosophies and Concepts (Page-3), The TQM Tools And Techniques (Page-73), Quality Management Systems (Page-133), The TQM Award Models (Page-197), Self Assessment Practice With A TQM Model (Page-238).

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Total quality management

658,KHA