Total quality management : concepts, tools, systems and awards /
Nawar Khan.
- 1st ed.
- Rawalpindi : Nust Publishing, 2008.
- 304 p. : ill. ; 26 cm.
The TQM Philosophies and Concepts (Page-3), The TQM Tools And Techniques (Page-73), Quality Management Systems (Page-133), The TQM Award Models (Page-197), Self Assessment Practice With A TQM Model (Page-238).