Nexgen web enabled call center based on human interaction web model
Muhammad Alamzaib Shafi
- Rawalpindi MCS,NUST 2007
- xii,53 ,p.;
Introduction (page-1) Existing call center solutions (page-5) Design flaws in existing models (page-13) Human interaction web model (page-24) Analysis of HIWM test results (page-43) Conclusion (page-47)