Oodan, A. P. <br/><br/>
Quality of service in telecommunications / 
A.P. Oodan, K.E. Ward and A.W. Mullee. 
 - London :  Institution of Electrical Engineers,  c1997. 
 - xxiii, 375 p. :  ill. ;  24 cm. 
 - IEE telecommunications series ;  v. 39 .
 - IEE telecommunications series ; .
<br/><br/>Introduction to Quality of Service (Page-1), Key Issues of Quality of Service (Page-12), Review of Major Studies (Page-19), A Framework for Quality of Service Management (Page-35), Customer’s Quality of Service Requirements (Page-47), Quality of Service Offered (Page-67), Quality of Services Delivered (Page-84), Customer Perception of Quality of Service (Page-97), Service Surround and Service Management (Page-116), Network Performance Engineering (Page-136), Network Integrity (Page-168), Economics of Quality of Service (Page-200), Role of Standards (Page-221), Role of user Groups (Page-242), Role of Regulation (Page-253), Comparisons of Quality of Service (Page-272), Practical Management of Quality of Service (Page-294), Quality of Service: The Future (Page-313), Standardizing the Framework (Page-333) 
<br/><br/><label>ISBN: </label>0852969198 
<br/><br/><label>LCCN: </label>98175544 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telecommunication Engineering<br/>Telecommunication--Reliability.
<br/><br/><label>Dewey Class. No.: </label>621.382,OOD