Zemke, Ron. <br/><br/>
Delivering knock your socks off service  (E-BOOK)  [Elektronisk resurs] 
Ron Zemke. 
 - 3rd ed. 
 - New York :  London :  AMACOM ;  McGraw-Hill,  2003. 
 - 178 p. 
 - Performance research associates .
<br/><br/>Part One: The Fundamental Principles of Knock Your Socks Off Service (Page-1) Part Two: The How To's of Knock Your Socks Off Service (Page-47) Part Three: The Problem-Solving Side of Knock Your Socks Off Service (Page-115) Part Four: Knock Your Socks Off Service Fitness Taking Care of You (Page-159 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Marketing.
<br/><br/><label>Subjects--Geographic Terms: </label><br/>E-BOOK
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>Dewey Class. No.: </label>658.812