DiJulius, John R., <br/><br/>
Secret service (E-Book)  hidden systems that deliver unforgettable customer service /  [Elektronisk resurs] 
John R. DiJulius III. 
 - New York :  AMACOM,  c2003. 
 - xix, 172 p. :  ill. ;  23 cm. 
<br/><br/>  Chapter 1 Secret Service Systems: Creating Behind-the-Scenes Systems (Page-1) Chapter 2 Secret Service at Work: Implementing Secret Service Systems (Page-31) Chapter 3 Your Front Line Is Your Bottom Line: The Value of Your Front Line People (Page-53) Chapter 4 What Are We Really Selling? Making It an Experience (Page-65) Chapter 5 Drilling for Oil in Your Own Backyard: Marketing to Go Deeper with Existing Customers(Page- 85) Chapter 6 Creating Passionate Team Members: Developing a Strong Corporate Culture (Page-111) Chapter 7 An Opportunity to Be a Hero: Turning Customer Complaints into Positive Experiences (Page-135) Chapter 8 Enhancing the Quality of Lives Around Us: Giving Back (Page-147) Chapter 9 E-nough: Getting Back to Face-to-Face Relationships(Page-155) 
<br/><br/><label>ISBN: </label>0-8144-2697-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction.<br/>Customer loyalty.<br/>Customer services.
<br/><br/><label>Subjects--Geographic Terms: </label><br/>(E-Book)
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>Dewey Class. No.: </label>658.812