Zemke, Ron. <br/><br/>
Delivering knock your socks off service (E-Book)  [Elektronisk resurs] 
Ron Zemke. 
 - 3rd ed. 
 - New York :  London :  AMACOM ;  McGraw-Hill,  2003. 
 - 178 p. 
 - Performance research associates .
<br/><br/> Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998. 
<br/><br/>Part One: The Fundamental Principles of Knock Your Socks Off Service (Page-1)  Part Two: The How To's of Knock Your Socks Off Service (Page-47)  Part Three: The Problem-Solving Side of Knock Your Socks Off Service (Page-115)  Part Four: Knock Your Socks Off Service Fitness Taking Care of You (Page-159) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Marketing.
<br/><br/><label>Subjects--Geographic Terms: </label><br/>(E-Book)
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>Dewey Class. No.: </label>658.812