Interpersonal skills at work (E-Book)
John Hayes
- 2. ed.
- New York, N.Y. : Routledge, 2002
- xxiii, 306 s.
Rev. ed. of: Interpersonal skills. London : HarperCollins, 1994
The nature of interpersonal skills: a historical perspective 1 Developing interpersonal skills: a micro-skills approach 19 Awareness of self and others and the development of interpersonal competence 32 Listening 48 Listening to non-verbal messages 71 Questioning and the information-getting interview 98 Presenting information to others 130 Helping and facilitating 157 Asserting and influencing 200 Negotiating 224 Working with groups 259 Managing relationships more effectively 291
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Communication F�retagsledning F�rhandlingsteknik Icke-verbal kommunikation Interpersonal relations. Kommunikation Kompetensutveckling Negotiation Nonverbal communication Personnel management. Yrkesskicklighet