TY  - GEN
AU  - Hayes,John
TI  - Interpersonal skills at work (E-Book)
SN  - 0-415-22775-5 (inb.)
U1  - 658.45 
PY  - 2002///
CY  - New York, N.Y.
PB  - Routledge
KW  - Communication
KW  - F�retagsledning
KW  - F�rhandlingsteknik
KW  - Icke-verbal kommunikation
KW  - Interpersonal relations
KW  - Kommunikation
KW  - Kompetensutveckling
KW  - Negotiation
KW  - Nonverbal communication
KW  - Personnel management
KW  - Yrkesskicklighet
KW  - E-Book
N1  - Rev. ed. of: Interpersonal skills. London : HarperCollins, 1994; The nature of interpersonal skills: a historical perspective 1 Developing interpersonal skills: a micro-skills approach 19 Awareness of self and others and the development of interpersonal competence 32 Listening 48 Listening to non-verbal messages 71 Questioning and the information-getting interview 98 Presenting information to others 130 Helping and facilitating 157 Asserting and influencing 200 Negotiating 224 Working with groups 259 Managing relationships more effectively 291
ER  -