TY  - GEN
AU  - Geert Bouckaert and John Halligan
AU  - Halligan,J.
TI  - Managing performance (E-Book): international comparisons 
SN  - 0203935950 (ebk)
U1  - 352.439 
PY  - 2008///
CY  - London, New York
PB  - Routledge
KW  - Benchmarking (Management)
KW  - Government productivity
KW  - Measurement
KW  - Organizational effectiveness
KW  - Total quality management in government
KW  - (E-Book)
N1  - Acknowledgements Introduction Part I Concepts, Approaches and Explanations 1. What is managing performance? 2. Performance and management: approaches to analysis 3. Managing performance: contexts and explanations Part II Performance Types 4. Performance administration 5. Managements of performances 6. Performance management Part III Comparative Performance and Evaluation 7. Managing performance: comparing country models and practice 8. Paradoxes and disconnects in managing performance 9. Towards performance governance: a new agenda? 10. Conclusion and next steps Part IV Appendices i. Methodological introduction to the country models ii. Ideal types of managing performance: synthetic overview iii. OECD checklists iv. List of glossaries v. Country models Bibliography Index
UR  - http://www.loc.gov/catdir/toc/ecip0719/2007022542.html
ER  -