Hurwitz, Judith. <br/><br/>
Service management for dummies(r) (E-BOOK) 
Judith Hurwitz, Robin Bloor, Marcia Kaufman ; [edited by] Laura. 
 - 1st ed. 
 - Indianapolis, IN :  Wiley Pub., Inc.,  2009. 
 - p. cm. 
<br/><br/><label>ISBN: </label>0470440589 (pbk. : alk. paper) 9780470440582 (pbk. : alk. paper) 
<br/><br/><label>LCCN: </label>2009927340 
<br/><br/><label>Subjects--Geographic Terms: </label><br/>Service management for dummies(r) (E-BOOK)