TY  - GEN
AU  - Hurwitz,Judith
TI  - Service management for dummies(r) (E-BOOK)
SN  - 0470440589 (pbk. : alk. paper)
PY  - 2009///
CY  - Indianapolis, IN
PB  - Wiley Pub., Inc.
KW  - Service management for dummies(r) (E-BOOK)
ER  -