TY  - GEN
AU  - Feigon,Josiane Chriqui
AU  - Konrath,Jill
TI  - Smart Selling on the Phone and Online (E Book): Inside Sales That Gets Results
SN  - 9780814414668
U1  - 658.872 
PY  - 2009///
CY  - New York
PB  - AMACOM
KW  - Electronic commerce
KW  - Selling
KW  - Telephone selling
KW  - Electronic books
N1  - Description based upon print version of record; CONTENTS; FOREWORD; INTRODUCTION: But I've Only Got Four Minutes!; CHAPTER 1: TIME MANAGEMENT: Momentum Control; CHAPTER 2: INTRODUCING: Selling in Sound Bites; CHAPTER 3: NAVIGATING: Avoiding the No-Po's; CHAPTER 4: QUESTIONING: Building Trust, One Question at a Time; CHAPTER 5: LISTENING: Letting Go of Assumptions; CHAPTER 6: LINKING: Selling to Power Buyers; CHAPTER 7: PRESENTING: It's Showtime!; CHAPTER 8: HANDLING OBJECTIONS: Bring Them On!; CHAPTER 9: CLOSING: The Complex Road to Gaining Commitment; CHAPTER 10: PARTNERING: Conscious Collaboration; EPILOGUE; INDEX;
N2  - Ten indispensable skills for inside sales success
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