Hurwitz, Judith <br/><br/>
Service Management For Dummies (E-BOOK) 
Judith Hurwitz, Robin Bloor, 
 -  John Wiley & Sons,  2009 
 - s. ;  24 cm 
<br/><br/>Part I: Introducing Service Management (Page-5) Part II: Getting the Foundation in Place (Page-33) Part III: Service Management Technical Foundation (Page-81) Part IV: Nitty-Gritty Service Management (Page-119) Part V: Real Life with Service Management (Page-225) Part VI: The Part of Tens (Page-273)  
<br/><br/><label>ISBN: </label>9780470440582 
<br/><br/><label>Subjects--Geographic Terms: </label><br/>E-Book
<br/><br/><label>Dewey Class. No.: </label>658