TY  - GEN
AU  - Hurwitz,Judith
AU  - Bloor,Robin
TI  - Service Management For Dummies (E-BOOK)
SN  - 9780470440582
U1  - 658 
PY  - 2009///
PB  - John Wiley & Sons
KW  - E-Book
N1  - Part I: Introducing Service Management (Page-5) Part II: Getting the Foundation in Place (Page-33) Part III: Service Management Technical Foundation (Page-81) Part IV: Nitty-Gritty Service Management (Page-119) Part V: Real Life with Service Management (Page-225) Part VI: The Part of Tens (Page-273)
ER  -