TY  - GEN
AU  - Bill Creech
TI  - Five Pillars of TQM: How to make total Quality Management work for you
SN  - 9780452271029
U1  - 658.562 CRE 
PY  - 1994///
CY  - Newyork
PB  - Springer
N1  - General Books; Gifted Books
ER  -