TY - GEN AU - Lee Ann Hoff ; Kazimiera Adamowski TI - Creating excellence in crisis care : a guide to effective training and program designs SN - 9780787940713 U1 - 616.89025 HOF PY - 1998/// CY - San Francisco PB - Jossey-Bass Publishers N1 - Gifted By AM Masood Akhtar ER -