TY  - GEN
AU  - Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler
TI  - Crucial conversations ; tools for talking when stakes are high, 2/e
U1  - 153.6 PAT 
PY  - 2012///
PY  - 2012///
CY  - New Delhi, New Delhi
PB  - McGraw Hill, McGraw Hill
ER  -