Managing for Quality and Performance Excellence /
James R. Evans, William M. Lindsay.
- 8th Ed.
- Australia ; Mason, OH : South-Western Cengage Learning, c2011.
- xxiii, 727 p. : ill. ; 26 cm.
Includes bibliographical references and index.
HB
9780324783209 (hbk.)
2009937733
Quality control. Total quality management. Quality assurance.