TY  - BOOK
AU  - Gerson,Steven M.
AU  - Gerson,Sharon J.
TI  - Technical Communication: Process and Product 
SN  - 9780321864949
AV  - PE1475 .G47 2014
U1  - 808.0666 23
PY  - 2014///
CY  - New York
PB  - Pearson
KW  - English language
KW  - Technical English
KW  - Rhetoric
KW  - Technical writing
N1  - Sharon Gerson's name appears first in earlier editions; Includes bibliographical references (p. 579-584) and index; An introduction to technical communication -- The communication process -- Objectives in technical communication -- Audience recognition -- Ethical considerations -- Research -- Routine correspondence -- Social media -- The job search -- Document design -- Using visual aids -- Communicating to persuade -- Technical descriptions and process analyses -- Instructions, user manuals, and standard operating procedures -- Web sites and online help -- Short, informal reports -- Long, formal reports -- Proposals -- Oral presentations
ER  -