TY - GEN AU - Evans,James R. AU - Lindsay,William M. TI - Management and the control of quality with student cd-rom SN - 0324066805 U1 - 658.562 PY - 2001/// CY - [S.l.] PB - South-Western College Pub KW - Business/Economics KW - Social Sciences: Textbooks & Study Guides KW - Education KW - Production & quality control management KW - Business / Economics / Finance KW - Business & Economics KW - Management - General KW - Quality assurance KW - BUSINESS & ECONOMICS / Entrepreneurship KW - Business & Economics / Production & Operations Management KW - Business & Economics / Quality Control KW - Entrepreneurship KW - Quality Control KW - Total Quality Management N1 - Hardcover N2 - The market leader in quality management, this text is built upon the strength and experience of well-known authors in the field. As a past president of the Decision Sciences Institute and examiner for the Malcolm Baldrige Award, Evans is able to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. The principles of total quality, as reflected in the Baldrige Award, provide what the authors feel is the best overall synthesis of the concept of quality. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. All chapters have been updated to reflect the most current thinking in the profession UR - http://www.amazon.com/exec/obidos/ASIN/0324066805/chopaconline-20 UR - http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0324066805 ER -