TY  - GEN
AU  - Ciampa,Dan
TI  - Total quality: a user's guide for implementation 
T2  - Addison-wesley od series
SN  - 0201549921
U1  - 658.562 
PY  - 1992///
CY  - [S.l.]
PB  - Addison-Wesley
N1  - Paperback
N2  - Dan Ciampa's book directly addresses the challenge of making Total Quality work in a practical, no-nonsense way. Total Quality is in demand today, now that companies in every sector are beginning to compete on the basis of quality, not simply cost. With cost a given, product quality is moving from just a challenge to to rapidly assuming the position as the next competitive prerequisite. The companies that will dominate markets in the 1990s and beyond will deliver high-quality, competitively priced products just when the consumer wants them.The vehicle by which those companies will reach that stage is Total Quality, a company-wide effort seeking to install and make permanent a climate where employees will continuously improve their ability to provide on-demand products and services that customers will find of particular value
UR  - http://www.amazon.com/exec/obidos/ASIN/0201549921/chopaconline-20
UR  - http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0201549921
ER  -