Gitlow, Howard S. <br/><br/>
Total quality management in action / 
Howard S. Gitlow. 
 - [S.l.] :  Prentice Hall,  1994. 
 - 266 p. ;  24 cm. 
<br/><br/> Hardcover. 
<br/><br/> This volume provides an exceptionally straightforward and practical approach to the most commonly-asked questions in relation to quality management: How do we start? How do we do it? The authors provide insight and offer prescriptions for starting and pursuing a quality management effort, using a structured, systematic approach. The book features three in-depth, real-world case studies of various types of quality management in action. 
<br/><br/><label>ISBN: </label>0131386034 9780131386037 
<br/><br/><label>Dewey Class. No.: </label>658.562