McNealy, R.M. <br/><br/>
Making quality happen / 
R.M. McNealy. 
 - 1st ed. 
 - [S.l.] :  Springer,  1996. 
 - 208 p. ;  23 cm. 
<br/><br/> Paperback. 
<br/><br/> Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature. 
<br/><br/><label>ISBN: </label>041273530X 9780412735301 
<br/><br/><label>Dewey Class. No.: </label>658