DeToro, Arthur R. Tenner & Irving J. <br/><br/>
Total quality management / 
Arthur R. Tenner & Irving J. DeToro. 
 - [S.l.] :  Addison Wesley,  1994. 
 - 206 p. ;  23 cm. 
<br/><br/> Paperback. 
<br/><br/> Three steps to continuous improvement will prove to be a classicfor both service companies and the service side of management alike. 
<br/><br/><label>ISBN: </label>0201633493 9780201633498