TY  - GEN
AU  - DeToro,Arthur R.Tenner & Irving J.
TI  - Total quality management
SN  - 0201633493
PY  - 1994///
CY  - [S.l.]
PB  - Addison Wesley
N1  - Paperback
N2  - Three steps to continuous improvement will prove to be a classicfor both service companies and the service side of management alike
UR  - http://www.amazon.com/exec/obidos/ASIN/0201633493/chopaconline-20
UR  - http://www.chopac.org/cgi-bin/tools/azrev.pl?q=0201633493
ER  -